Frequently Asked Questions
Please review our curated list of frequently asked questions for immediate answers to your queries.
Are you a law firm?
No; we are a specialist consultancy. Record deletion is an administrative task rather than a legal one. Though a solicitor is not required, experts in NPCC/ACRO procedures are often essential.
Is legal advice provided?
No. Legal advice is not required for this process. We offer structured guidance and help draft your supporting statement.
Who makes the decision?
You submit the application to ACRO; however, they do not decide. Your case is reviewed by the local police force.
Will you submit it for me?
No. You submit your own application to ACRO. We prepare all the necessary documentation to ensure it is professional.
Can convictions be removed?
No. This specific process only applies to records that did not lead to a conviction.
Why choose our service?
The supporting statement is the most critical element of your application. Most find this part difficult; we help you present your circumstances with clarity, precision, and proportionality.
How is my personal data handled?
We treat your data with absolute confidentiality. Details shared—including police records or personal explanations—are used solely for your requested service in line with GDPR and are never shared with third parties.
Is a successful deletion guaranteed?
No. However, our deep understanding of the process and ability to draft robust applications will significantly improve your chances of achieving a clean slate.
Why is your fee lower than a firm?
The ACRO process is administrative and based on NPCC criteria. As specialists, we provide a more affordable route to record deletion from the Police National Computer, ensuring that a fresh start is accessible to all.
What experience do you have?
Our founder holds a qualifying Law degree BA (Hons), an MSc, and is a Chartered professional with senior public sector leadership experience in governance; this expertise is vital for structured ACRO applications.
How do I pay for services?
Once you choose a service, please email us. You will pay the fee and book a virtual appointment to begin. Clear Record Consultancy operates fully online, providing expert remote support throughout the entire process.
What if an application was rejected?
If you have had a prior rejection, we will review your previous submission and work with you to strengthen a new application.
How long does the process take?
Timeframes vary based on case complexity and the response times of ACRO or the local police force. While we prepare your file efficiently, the final stages depend on external administrative capacity.
Can you assist those outside the UK?
Yes. Clear Record Consultancy is a fully online firm, supporting clients globally. If your records are held within the UK and subject to ACRO rules, we can provide expert remote guidance from any location.
Can I cancel after work begins?
We maintain a transparent approach. If you choose to stop the process after work has commenced, any completed tasks will be chargeable. We will explain our fee structure clearly before any payment is taken.